LOVE our shoes? But afraid to splurge as it might not fit?

from today onwards, we will be having a new policy for heels. only applicable for purchase starting today onwards. yes! We know how frustating it is to own a pair but you cant fit! How does it work? See below for more info.

  1. Exchange only allowed for heels above rm50 not including postage.
  2. No exchange allowed for shoes that are on sale or discounted.
  3. Do state the size purchase and exchange.
  4. Once we received the returned shoes that is in good condition only will we proceed with the exchange.
  5. Buyer will bear postage for delivery bothways. eg: you pay for postage returning the shoes and also 100% postage for us sending back the newly exchanged shoes.
  6. The pair of shoes returned must not have whatever markings, dirt, or defects as it was when it was sent out. all plastics, wrappers or receipt must be included.
  7. Exchange only subject to the availabity of sizes. We do not restock for any exchanged pair.
  8. Exchange only allowed for the exact same pair of shoes, for sizes ONLY and not due to colour or other design.
  9. Thekookything has the right to whether to exchange or replace the pair.
  10. No refunds available, exchange of sizes only Once per pair of shoes.
  11. All exchange request must be made within 3 days of receiving goods, if we receive no notification after that period, buyers will not be eligible to made further exchange.
  12. All exchange item must be delivered back to us within 5 days upon request made. If no item was receive during this period, any further exchange request will be denied.

    do email us for any further inquiries :)


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Size Matters

How to measure your size?
+ We usually advise customers to measure their own shoe insole measurements(similar height) and COMPARE to the ones provided.

How to measure your shoe insole?
+ Take a long strip of paper
+ Measure from the tip of the toe to the other end

Whats the usual sizing for insole?
+ Size35 - 23.0-23.5cm
+ Size36 - 23.5-24.0cm
+ Size37 - 24.0-24.5cm
+ Size38 - 24.5-25.0cm
+ Size39 - 25.0-25.5cm
+ Size40 - 25.5-26.0cm
+ Size41 - 26.0-26.5cm

Why does the sizing runs small for certain shoes?
+ Sometimes shoe cutting are more narrow or has a longer/pointed front. Hence best to get 1/2 sizes bigger to compensate for pointed/narrow front.
+ Certain shoes are imported from China/HongKong/Taiwan where usually the cutting is smaller for the people of their country. Cutting depends on the manufacturer of the shoe it self.

Size Exchange Policy?
+ We allow exchange of sizes depending on availability of ready stock item.
+ Size exchange request must be made within 3 days upon receiving of parcel.
+ Buyer will need to bear the postage charges BOTHWAYS.
+ Once we receive the parcel is the same condition as posted out then only we will proceed in posting out the requested exchanged size.

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