from today onwards, we will be having a new policy for heels. only applicable for purchase starting today onwards. yes! We know how frustating it is to own a pair but you cant fit! How does it work? See below for more info.
- Exchange only allowed for heels above rm50 not including postage.
- No exchange allowed for shoes that are on sale or discounted.
- Do state the size purchase and exchange.
- Once we received the returned shoes that is in good condition only will we proceed with the exchange.
- Buyer will bear postage for delivery bothways. eg: you pay for postage returning the shoes and also 100% postage for us sending back the newly exchanged shoes.
- The pair of shoes returned must not have whatever markings, dirt, or defects as it was when it was sent out. all plastics, wrappers or receipt must be included.
- Exchange only subject to the availabity of sizes. We do not restock for any exchanged pair.
- Exchange only allowed for the exact same pair of shoes, for sizes ONLY and not due to colour or other design.
- Thekookything has the right to whether to exchange or replace the pair.
- No refunds available, exchange of sizes only Once per pair of shoes.
- All exchange request must be made within 3 days of receiving goods, if we receive no notification after that period, buyers will not be eligible to made further exchange.
- All exchange item must be delivered back to us within 5 days upon request made. If no item was receive during this period, any further exchange request will be denied.
do email us for any further inquiries :)